Streaming video - 12 minutes

Instilling trust and effective communication in building relationships is key with clients, candidates, customers and anyone else. Trust (or lack of trust) can be visualized on a continuum. There are positive things we do that build and increase trust. There are also negative things we do that erode or diminish trust. You can think of the continuum like a bank account. In relationships we continually either make deposits which increase trust in our account or we take withdrawals that diminish the overall trust in the account.

When seeking to increase trust in a relationship, It's always important to remember the platinum rule. Most of us are familiar with the Golden Rule: "Treat others as you want to be treated". The platinum rule says “Treat others as they want to be treated”. It may not necessarily be the way you want to be treated. In this quick tip, Mark Murphy reminds us to remember that trust is built with a commitment to consistently increasing the positive actions in your relationships.


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Building Relationships by Mark Murphy

Streaming video – 12 minutes Instilling trust and effective communication in building relationships is key with clients, candidates, customers and anyone else. Trust (or lack of trust) can be visualized on a continuum. There are positive things we do that build and increase trust. There are also negative things we do that erode or diminish […]

Attitude of Gratitude by Karen Schmidt

Streaming video – 10 minutes You have likely heard the cliché that life is a journey, not a destination, but how do we remember that in the busyness of life? How can we de-clutter and enjoy the moments instead of waiting for a magical “next chapter” to arrive? What do you say “yes” to that […]

Client Control by Erin Bent

Streaming video – 14 minutes Candidate and client control is an oxymoron. In this NLE Quick Tip, Erin Bent suggests releasing the “control” and challenge yourself to “manage” the process from the beginning. Establish the type of relationship you want to have with your clients. That could be the most significant differentiator between you and […]

Perception is Reality by Mark Murphy

Streaming video – 9 minutes What do you want out of life?  Maybe it’s to leave a legacy, to make a difference, or to have a balanced work/personal life.  We probably all want profit in the form of financial security.  Basically we all want the same things.  We all want results. Keep in mind the […]

Who Do You Know? by Erin Bent

Streaming video – 17 minutes References are a fantastic way of growing your network while also helping to strengthen the reason why your candidate could be a strong match for your clients need. Not only are you increasing your ability to add new people to your network but you are also now able to perform […]

More Candidates to Clients by Karen Schmidt

Streaming video – 12 minutes A good coach can look at the weaknesses and the gaps and know what adjustments need to be made in order to outplay the opponent. Our time together today will teach YOU how to be your own best halftime coach – how to evaluate your game film, your past performances, […]