For most, the word “gatekeeper” conjures up an image similar to the Cerberus, the mythological Greek creature employed as Hades' loyal watchdog guarding the gates granting access and exit to the underworld. If you think about it, this negative association with receptionists seems slightly unfair; remember that this individual is being judged on their ability to accurately assess who deserves to be put through and who to keep at bay. You have a job you’ve been hired to do, and so do they – it just so happens those two jobs can appear conflicting at times!

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