Tips for Telephone Mastery by Scott Love

Streaming video – 60 minutes

Scott Love improves the performance of recruiters and the profitability of search firms and staffing agencies by creating systems that are replicable. He is a trainer, speaker, and management consultant to the industry.  Just like you, he works a desk every day. Scott has spoken to nearly every major industry group and is a graduate of the United States Naval Academy in Annapolis, Maryland.

In Scott’s presentation, entitled Tips for Telephone Mastery, you’ll learn how specific verbiage and overall psychology can impact your calls.  He shares tips, tactics and techniques to improve the outcomes of your calls, and how to address the emotional state of calling, specifically call reluctance.

Tips for Telephone Mastery by Scott Love – Part 1

Tips for Telephone Mastery by Scott Love – Part 2

Supplemental Materials

altDownload Facilitation Guide

Continuing Education Unit